Privacy Policy

matrigencosmetics.ca | Effective Date: September 1, 2024

Purpose

The purpose of this Privacy Policy is to inform users of our website about:

The personal data we collect;
How collected data is used;
Who has access to the data collected;
The rights of website users;
How this policy applies to online orders and customer support.

Consent

By using our website, placing an order, creating an account, contacting us, or submitting information through our website, you agree to the collection, use, and retention of personal data as described in this Privacy Policy.

Personal Data We Collect

We may collect the following personal information when you use our website or place an order:

Name;
Email address;
Phone number;
Billing and shipping address;
Order details and purchase history;
Payment-related information is processed securely by trusted payment providers and is not stored on our website or servers;
IP address, browser type, device information, and website usage data;
Messages or information submitted through contact forms or customer support.

How We Use Personal Data

We use personal data only for the purposes described in this Privacy Policy or indicated on relevant pages of our website.

To process and fulfill orders;
To arrange shipping and delivery;
To provide customer support;
To send order confirmations, updates, and service messages;
To manage customer accounts;
To improve website functionality and customer experience;
To prevent fraud, misuse, or unauthorized activity;
To comply with legal, tax, and regulatory obligations.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support shopping cart functionality, login sessions, website preferences, analytics, performance monitoring, and security.

You may disable cookies in your browser settings, but some website features may not function properly.

Who We Share Personal Data With

We do not sell personal data. We may share necessary information with trusted service providers only when required to operate our website, fulfill orders, or provide customer service.

Payment processors;
Shipping carriers;
Website hosting and technical service providers;
Email and customer communication providers;
Analytics or security providers;
Legal, tax, or regulatory authorities when required by law.

How Long We Store Personal Data

User data is stored only as long as reasonably necessary for the purposes for which it was collected, including order processing, customer support, legal compliance, tax records, fraud prevention, and business record keeping.

How We Protect Your Personal Data

We take reasonable administrative, technical, and organizational precautions to protect personal data. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children

The minimum age to use our website is 18 years old. We do not knowingly collect or use personal data from children under 13 years of age.

Access, Modify, Delete, or Challenge Data

If you would like to know what personal data we have collected, how it has been used, or if you would like your data deleted, corrected, or modified, please contact us.

info@matrigencosmetics.ca
778.302.7056

Modifications

This Privacy Policy may be updated from time to time to maintain compliance with the law and reflect changes to our data collection, use, or business practices.